Strong & Supportive leadership Solid history in Freight Forwarding required A great location A leading provider of freight forwarding services is seeking an experienced Customer Service professional to join their successful and close-knit team. This well-established company is recognised as a leader within the Freight Forwarding industry, delivering first-class service, innovative solutions, and consistently high standards. You’ll enjoy a professional working environment, strong leadership, excellent resources, and genuine opportunities for career development, along with exposure to an impressive portfolio of customers. As the Customer Service Representative, you will be the key point of contact for clients, building strong relationships and ensuring their logistics requirements are managed seamlessly. Key Responsibilities Manage a portfolio of clients, building strong and lasting relationships Proactively manage international shipments from bookings onwards Provide regular client reporting and updates Prepare quotations, PO reports, tracking reports, and shipment documentation Monitor and resolve issues, ensuring exceptional customer service at every stage Work closely with Sales to onboard new customers and deliver tailored logistics solutions What You’ll Bring Previous customer service experience within Freight Forwarding (essential) Strong knowledge of international logistics processes and documentation Excellent communication skills with the ability to build relationships with customers and stakeholders Strong attention to detail and ability to manage competing priorities A proactive, solutions-focused approach with the ability to take ownership Benefits Established business with strong market reputation Excellent systems, infrastructure, and resources Supportive leadership team Ongoing training and career development opportunities Location South Melbourne Salary Circa $90k Super Apply now or contact Caroline Cousins on 0413 889 389 for a confidential discussion. PATH4 Group specialises in recruitment across the Forwarding, Customs, Logistics, and Supply Chain industries. Contact us anytime for career guidance or opportunities. SCR-caroline-cousins
